Terms and Conditions
General Terms
These terms and conditions govern the use of Tikal Casino services and establish the contractual relationship between the operator and registered users. By creating an account, depositing funds, or participating in gaming activities, you acknowledge having read, understood, and agreed to abide by these terms in their entirety. The operator reserves the right to modify these terms at any time, with continued use of services constituting acceptance of revised conditions.
Account Registration
Account creation requires provision of accurate personal information including full legal name, date of birth, residential address, and contact details. Users must be at least 18 years of age or meet the minimum legal gambling age in their jurisdiction, whichever threshold proves higher. The operator conducts verification procedures to confirm identity and age, requiring submission of government-issued identification and proof of address documentation.
Only one account per individual, household, or IP address is permitted. Multiple account creation constitutes a material breach of terms and results in closure of duplicate accounts, forfeiture of balances, and voiding of winnings. Accounts remain non-transferable—sharing login credentials with third parties violates terms and may result in permanent closure without refund of remaining funds.
Account Security Responsibilities
- Maintaining confidentiality of login credentials and passwords
- Immediately notifying customer support of suspected unauthorized access
- Ensuring account information remains current and accurate
- Using personal payment methods registered in the account holder’s name
- Preventing minors from accessing the account or device while logged in
- Accepting responsibility for all activities occurring under account credentials
Deposits and Withdrawals
Deposits process through approved payment methods listed in the cashier section. Minimum and maximum transaction limits apply based on selected payment channels. The operator does not charge fees for deposits or withdrawals, though payment processors may impose their own transaction charges. Deposits reflect in casino accounts immediately or within processing timeframes specified for each method.
Withdrawal requests undergo security verification procedures potentially requiring additional documentation to prevent fraud and money laundering. First withdrawals typically require enhanced verification, whilst subsequent transactions process more rapidly once identity confirmation completes. The operator reserves the right to request updated documentation periodically, particularly following extended account inactivity or changes to registered payment methods.
Withdrawal limits apply based on account status, with standard accounts subject to daily and monthly caps whilst VIP members enjoy elevated thresholds. Processing timeframes vary by payment method—e-wallets typically complete within 24 hours, card withdrawals within 1-3 business days, and bank transfers within 2-5 business days. Pending withdrawals may be cancelled and returned to casino balance before approval, though responsible gambling protocols discourage this practice.
Bonus Terms and Wagering
Promotional bonuses carry specific terms governing eligibility, activation, wagering requirements, and forfeiture conditions. Welcome bonuses activate automatically upon qualifying deposits unless players opt out through account settings. Bonus funds remain separate from deposited funds, with real money depleting before bonus balances during gameplay. Winnings generated from bonus funds transfer to the bonus balance until wagering requirements are satisfied.
Wagering requirements specify the multiple of bonus amount (or bonus plus deposit) that must be wagered before conversion to withdrawable funds. Different game types contribute varying percentages toward wagering—slots typically contribute 100%, whilst table games and live casino may contribute 10% or be excluded entirely. Maximum bet restrictions apply while bonus funds remain active, with breaches potentially resulting in bonus forfeiture and voiding of associated winnings.
| Bonus Type | Wagering Requirement | Max Bet Limit | Validity Period |
|---|---|---|---|
| Welcome Bonus | 35x (deposit + bonus) | €5 per round | 30 days |
| Reload Bonus | 30x bonus amount | €5 per round | 14 days |
| Free Spins | 35x winnings | N/A | 7 days |
| Cashback | No wagering | No limit | N/A |
Responsible Gaming Obligations
The operator implements responsible gambling measures including deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion programmes. Players bear personal responsibility for managing their gambling activities within sustainable parameters. The operator provides tools facilitating control but cannot prevent determined individuals from circumventing safeguards through alternative means.
Self-exclusion requests receive immediate implementation upon submission, with accounts closed for specified durations. Marketing communications cease, and attempts to open additional accounts during exclusion periods result in closure without fund return. The operator participates in multi-operator exclusion schemes preventing registration at partner sites during active exclusion periods.
Prohibited Activities
Users must not engage in fraudulent activities, collusion with other players, use of automated betting software or bots, exploitation of software errors or vulnerabilities, money laundering through the platform, or any conduct violating applicable laws. The operator employs sophisticated monitoring systems detecting suspicious patterns, with identified violations resulting in account termination, balance confiscation, and potential reporting to regulatory authorities.
Games must be played in good faith for entertainment purposes. Employing advantage play techniques specifically prohibited in terms, wagering patterns indicating bonus abuse, or coordinated activity between multiple accounts constitutes grounds for immediate account closure. The operator maintains sole discretion determining what behaviors violate the spirit of fair play.
Intellectual Property
All content appearing on the Tikal Casino website including logos, graphics, text, software, and game presentations remains the intellectual property of the operator or licensed third parties. Users receive limited license to access and use the platform for personal gambling activities but acquire no ownership rights. Reproduction, distribution, or commercial exploitation of site content without explicit written permission is strictly prohibited.
Limitation of Liability
The operator provides gaming services “as is” without warranties regarding uninterrupted availability, error-free operation, or fitness for particular purposes. Technical failures, internet connectivity issues, or circumstances beyond reasonable control may temporarily disrupt services. The operator bears no liability for losses resulting from such interruptions, though efforts to restore services promptly remain prioritized.
Maximum liability for any claim arising from use of services is limited to the amount deposited during the three months preceding the claim. The operator excludes liability for indirect, consequential, or punitive damages. These limitations apply to the fullest extent permitted by applicable law.
Dispute Resolution
Disputes should first be addressed through customer support channels, with escalation to management available for unresolved matters. The operator commits to investigating complaints thoroughly and responding within reasonable timeframes. If internal resolution proves impossible, players may contact the licensing authority overseeing operations or utilize alternative dispute resolution services approved by regulatory bodies.
Governing Law
These terms are governed by the laws of the jurisdiction in which the operator holds its gaming license. Users agree to submit to the exclusive jurisdiction of courts in that jurisdiction for resolution of disputes that cannot be settled through alternative means. If any provision of these terms proves unenforceable, the remaining provisions continue in full force and effect.
Contact Information
Customer support remains available 24/7 through live chat, email at help@tikal-casino.com, or telephone at +44 808 8020 133. The registered business address and licensing information appear in the site footer. Users should retain copies of these terms for their records and review them periodically for updates.